Question 1

How does personalization work?

Accepted Answer

Message us on WhatsApp with the product or collection you're interested in, along with your initials, engraving text, colors or logo. Our artisans apply your personalization by hand, and you'll receive a digital proof for corporate orders before production begins.

Question 2

What is the minimum quantity for wholesale or corporate orders?

Accepted Answer

Corporate programs typically start at 25 units per product. Volume tiers unlock progressively better pricing — send us a WhatsApp or wholesale inquiry and our team will prepare a tailored quotation within 24 hours.

Question 3

Do you ship worldwide?

Accepted Answer

Yes. We ship insured and fully tracked to over 90 countries. Our team will confirm shipping costs and delivery timelines as part of your quotation.

Question 4

How long does production take for personalized items?

Accepted Answer

Individual personalized pieces are crafted within 2–4 business days. Corporate and bulk orders vary by quantity and branding method; most programs complete within 7–14 business days.

Question 5

Can I return a personalized product?

Accepted Answer

Personalized items are made uniquely for you and generally cannot be returned unless faulty. Our team will confirm the applicable policy for your order when your quotation is finalized.

Question 6

Can you add our company logo to any product?

Accepted Answer

Almost every product in our collection can carry your logo via gold foil, laser engraving, embossing or embroidery. Our corporate team will advise the best method for your chosen product.

Question 7

Do you offer gift wrapping and personal messages?

Accepted Answer

Every order arrives in our signature luxury packaging. You can request a complimentary hand-written gift note when you place your order, and premium ribbon options are available on hampers and gift boxes.

Question 8

How do I pay for my order?

Accepted Answer

Once your quotation is confirmed, our team will arrange payment directly with you. Corporate and wholesale clients may request invoicing with agreed payment terms.

Frequently Asked Questions